EcoFactor based in Redwood City, CA is a well funded (A stage) startup that is in the forefront of the Green Energy movement. We are setting the standard in the SaaS/Cloud solution to the energy question that confronts our country as well as the world. We have come up with highly innovative solution to manage residential HVAC allowing significant savings in energy bills by optimizing the use of energy for homeowners. Today's thermostats allow people to program or remotely manage their home thermostat.
EcoFactor's solution automates these actions while adding intelligence gathering data every day about your home building a custom energy profile. By utilizing Hadoop and other big data methods to analyze data EcoFactor's solution automatically optimize the use of energy!. Through Channel Partners our innovations reduces the carbon footprint and allow homeowners significant savings. EcoFactor also won the grand prize in the 2009 Cleantech Open national business competition, the largest of its kind, in recognition of its tremendous consumer value. Take advantage of this early stage (20 employees) start-up!
Sr. Manager Customer Service (Local Candidates Please) (Must have significant background of working successfully with major integrators and channel partners)
Description
The Director of Customer Service will be responsible for the definition/development and ongoing management of all aspects of the EcoFactor inbound/outbound customer service call center. This position will ensure continuous process improvement throughout the customer service network by providing leadership, direction and motivation to the workforce.
KEY RESPONSIBILITIES:
Create Customer Service "Roadmap" that scales with new commercial deployments.
Part of the New Programs team that interacts directly with new distribution partners to define a successful integration plan.
Establishes an internal and external communication process
Communicates and reports all customer service performance objectives
Provides and demonstrates effective leadership and soft skills in managing a dynamic call center operation to ensure attainment of departmental performance measurements and goals.
Produces and manages departmental budget.
Inspirational, energetic and positive leader that's comfortable speaking with large groups and has the ability to communicate with the public, media and franchises when appropriate.
Implements innovative methods designed to effectively gather and assess customer feedback.
Effectively leads, develops and retains his/her team while providing overall direction, coordination and evaluation of the service.
SKILLS
o Must have significant background of working successfully with major integrators and channel partners
o Requires excellent leadership, problem-solving skills, communication and presentation abilities, analytical and problem solving skills, as well as experience with change management and vendor management.
Ability to effectively respond to and interact with all levels of the organizational staff
Ability to work in an environment with changing priorities
Requires high-level computer expertise, including thorough understanding of CRS/CRM systems in the market.
Flexible and innovative in a fast paced, growth-oriented and time-critical environment
Ecofactor is setting the pace for clean, affordable energy and efficient usage of HVAC in the market. Our cloud based SAS solution clearly addresses some of the major issues in the world energy market. We offer highly competitive compensation package, benefits, and equity in our valuable enterprise. Please send your information to herbnj@gmail.com
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