Business Analyst – Asurion Mobile Applications
Asurion´s Mobile Applications team (AMA), is looking for a skilled Business Analyst to be part of a team in supporting the customization and implementation of existing and new functionality for the AMA product suite. This is a senior level role that directly supports initiatives for our Product and Program management team as it relates to AMA enterprise products.
Responsibilities:
• Meet with decision makers, systems owners, and end users to define business and operational requirements, systems goals, and identify and resolve systems issues.
• Responsible for the creation of formal business and functional requirements documents to support active projects.
• Manage assembly of feature backlogs, manage priority decisions, build content communication and release scheduling for projects.
• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
• Help identify and resolve system/product issues.
• Manage weekly meetings (Scrum or otherwise) to achieve goals.
• Build strong relationship/rapport with the cross functional business teams.
• Provide mentoring/ on boarding for new or junior team members.
• Assist program management with daily operations for product launches.
• Ensure quality of the active SDLC artifacts collectively.
• Wherewithal for presenting to peers, team or IT/Biz community on project status, technologies ideas, or other projects.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts
• Help maintain high availability for application, and client support.
Requirements:
• Experience in telecommunications or mobile industry a PLUS.
• Must understand the concepts of MSF and have previously practiced within an SDLC.
• Excellent analytical and creative problem-solving skills.
• Excellent understanding of the organization´s goals and objectives.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Logical and efficient with keen attention to detail.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Develops, coordinates, and implements plans to test business and functional processes
• Expected to be an acting and contributing member in the collective BA community including possible travel to Nashville and Kansas City.
• Maintains proficiency in the application and use of tools within the department.
• Effectively communicates the feasibility of requested deliverables and timelines to the Manager, internal Business, and Project Stakeholders.
• Must maintain high quality documentation and will work closely with product development team.
• Must maintain a HIGH sense of ownership, and able to work with a direction instead of being task oriented.
• Must maintain a manner of leadership and flexibility that diffuses pressure and promotes a team atmosphere.
• Strong communicator and willing to build strong business relationships.
• Escalates issues to the Management team in a timely and appropriate manner.
• Providing results not excuses
Experience and Educational Requirements:
General
• Bachelor´s degree in Business, Computer Sciences or related field (an equivalent combination of related education, training, and experience may be considered)
• 4-6 years experience in one or more of the following areas (or combination thereof):
o Telecommunications industry
o Insurance / claims industry
o Relevant IT Discipline
• Expert understanding of SDLC processes preferred
• Skill in diagnosing and solving complex problems and providing detailed technical analysis
• Superior oral and written communication skills. Ability to exhibit a commanding presence when necessary.
• Superior computer skills including common business applications such as MS Windows and MS Office including Excel, Word and Access.
• Knowledge of theory and principles of project management
Technical
• Outstanding organization, communication and interpersonal skills.
• Strong customer orientation or professional services background.
o Capable of interfacing with the client, producing trustable estimates for long development cycles, and accurately gauging resource capabilities
• Proven leadership skills, with the ability to provide ad hoc team leadership in a focus area
o Has shown the ability to manage individuals, and multiple (small) team oriented projects in parallel
o Has shown the capability of helping individuals along a career focused path within a single company
• Has shown the capacity and willingness to recruit resources, build new resource networks, and retain resources
• Process design / optimization experience preferred. Project Management certifications / training a plus
• Strong quantitative and analytical skills. Demonstrated ability to structure analysis and use analysis to help identify root causes versus underlying symptoms and make solid recommendations for improvement
• Experience in building and leading a team of associates. Ability to manage and influence effectively in a matrixed and collaborative environment at all levels of the organization.
About Asurion Mobile Applications:
Asurion Mobile Applications (AMA) develops and manages industry leading applications that enable wireless subscribers to easily transfer their data to a new device if they lose, damage or replace their current device. Many wireless subscribers consider the content on their wireless devices more valuable than the device itself. From contacts and ringtones to pictures, videos and wallpaper, Asurion*s Data Protection service helps wireless subscribers protect their digital assets.
AMA is a subsidiary of Asurion, the leading provider of enhanced services to the wireless industry. Asurion serves millions of subscribers through its relationships with the leading wireless carriers in North America and Asia. Asurion*s success is built on a foundation of shared values with clients -- quality service, relationships, integrity, and financial strength. Offerings include Mobile Applications, Roadside Assistance Services, Handset Insurance Services, Warranty Management, and Equipment Maintenance Services, For additional information about Asurion, visit www.asurion.com.
EOE
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