We are looking for someone to help enable the world to communicate at one of the 75 best companies to work for in LA! Do people like working here? They do when they are helping to deliver on a unique product line critical to the globalization of the world's leading businesses!
SDL Language Weaver seeks a second level Customer Support Engineer to work as a key member of our Professional Services Team as we commercialize cutting edge software for the new social business.
This is all about supporting new products to the world and building great success in the market, which we have defined. If you're looking for an opportunity to grow with an expanding global company and you'd rather spend your days making your career into what you truly want it to be, we need to have a conversation!
DUTIES:
- Acknowledge and respond to customer support inquiries
- Learn and provide guidance on customer support process
- Administer license generation process
- Administer production fulfillment process (media creation)
- Administer subscription process
QUALIFICATIONS:
- BA in Computer Science, Computational Linguistics, or equivalent
- 2-3 years in first level experience communicating well with customers
- Able to write/create API calls, specifically SOAP and REST to test and provide guidance to customers
- 2-3 years experience communicating effectively with internal technical development staff
- Demonstrated good judgment with solving or delivering to a customer
- Ability to differentiate between core (enterprise) product and SaaS based customer uses
- Ability to work with cross functionally between other internal departments
- 2-3 years experience with Tier 1 level support in a similar product company
ABOUT US:
Language Weaver, Inc., was founded in January 2002 to commercialize a breakthrough approach to automatic language translation and natural language processing, based on research advances made at the University of Southern California's Information Sciences Institute (USC/ISI).
Language Weaver's resulting product, statistical machine translation software (SMTS), uses a statistical rather than traditional rule-based approach to correlate words and word groupings from language to language and produce the highest probability output. In July of 2010 Language Weaver was acquired by SDL and became SDL Language Weaver.
SDL is the leader in Global Information Management (GIM) solutions that empower organizations to accelerate the delivery of high-quality multilingual content to global markets. Its enterprise software and services integrate with existing business systems to manage the delivery of global information from authoring to publication and throughout the distributed translation supply chain.
SDL offers clients an end to end Global Information Management Solution. The business is growing rapidly, both organically and through acquisition, and derives approximately 50% of its revenues through North American based clients.
Quite simply, we accelerate the way the world communicates!
We offer a competitive benefits package inclusive of:
• Competitive base salary
• Casual dress environment
• HMO & PPO Health Insurance Options
• Life & Disability Insurance
• Flexible Spending Accounts
• Dental
• Vision
• 401k with company match
• Vacation
To apply, please go to: https://sdl.tms.hrdepartment.com/jobs/2354/Customer-Support-EngineerUSA-Language-Weaver-Los-Angeles?lcid=en-US
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