[KIT-list] Technical Support Engineer (USA) 12:00 pm - 9:00 pm MST (Campbell, CA)

If you are interested in this role, please direct your responses to: hr.usa@komprise.com

You are welcome to share this with a friend!


Technical Support Engineer (USA) 12:00 pm - 9:00 pm PST
US Remote

About the job

Komprise is looking for a passionate, experienced, driven, technical support engineer to provide
enterprise level support. If you want to make a difference and have an impact not only on your
job but also on the product, this is the role for you! Be a part of the core team and work with
excited customers, provide inputs to the product team to help shape the product, work with and
train partners and work on exciting new technologies in the data management space.

You should be self-managing, have strong analytic, problem solving, organizational, time
management and communication skills, work well under pressure; and possess the willingness to
do whatever it takes to solve customer problems.

Why Komprise? Because we're hitting the ball out of the park with an extremely simple data
management solution that's up and running in 15 minutes and saves our customers around 75%
on their storage bills. And because it's still early enough for this job to jump start your career.

If you think this is the job for you, write to us and tell us why!


Responsibilities

• Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction

• Troubleshoot technical issues to establish the root cause of problems and form a solution

• Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

• Provide documentation content and participate in online forum support for real-time questions from Komprise users and partners

• Maintain a deep understanding of product features, architecture, technical components and application functionality

• Proven ability to mentor and display leadership and ownership of issues

• Communicate clearly and effectively with customers, fellow support team members, the development and executive team

• Be an expert and work with product management and development teams on new features


Job Requirements:

• At least 5-7 years of experience in a Technical Support role

• Highly developed, process-oriented skill set for troubleshooting, problem solving, and resolution within Linux, Networking, Storage Protocols (NFS/SMB) and Windows Active Directory knowledge is a must.

• Functional knowledge with VMware, and Cloud (AWS, Azure, Google, IBM...) based solutions a plus

• Superior written and verbal communication skills are a must

• Must be able to work in a fast paced technical environment and support a Saas product with frequent product releases and regular maintenance updates

• Knowledge and experience with shell scripting, python is a real plus

• A curiosity and inquisitiveness for new technologies

• Enjoy working with customers and partners and you are naturally out-going


If you are interested in this role, please send your resume to: hr.usa@komprise.com

You are welcome to share this with a friend or colleague!


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