Please direct your responses to: Frivera@otmcorp.com
Project Manager (Operations) needed for long term project work for Fortune 500 Client Company. Client Company is stable, public, and growing.
**Due to the nature of the interview process, local candidates with local experience only please (Local = San Francisco Bay Area)
Responsibilities:
* Lead the Global IT NOC team based in the Bay Area. Responsible for 24x7 operations and maintenance of web/internet systems and command center operations.
* Lead staff of website/systems engineers (work schedule, performance management, coaching, skill development)
* Set and maintain operational requirements for development and engineering teams to transition services into production
* Participate in strategy and other planning activities with management
* Organizational planning and management – understand how business changes impact NOC services and proactively align NOC to deliver new needs
* Maintain service, process and tool roadmaps
* Interact with senior management and external groups for planning and budgeting purposes
* Define standards, policies, and procedures
* Work with technology teams in implementation of ITSM and other best practices
Qualifications:
* Demonstrated success as an Project Manager in Operations Management, and/or support function, with skills in motivation and cross-functional coordination
* Should have sufficient background in internet/website operations, network/systems engineering to communicate planning and operational issues
* Demonstrated strategic thinker with ability to implement strategy into action
* Ability to successfully deliver complex projects, covering all aspects from business case development to project planning and management
* Ability to successfully manage several initiatives simultaneously and prioritize effectively
* Ability to assess and manage all aspects of team performance
* Ability to produce and manage business strategy (vision, mission statements, values, goals)
* Ability to architect, assess and improve processes
* Experience with implementation of ITSM
* Ability to identify and manage risk to achieve expected outcomes
* Ability to work effectively with a variety of people (cultures, teams, technologies, skill levels)
* Ability to provide all aspects of related service management (design, delivery, tracking, reporting, assessment, improvement)
* Professional experience with ITSM or similar IT service management methodology
Required Experience / Education:
*At least 5 years of NOC/Operations management experience or equivalent
*A degree from a four-year college (i.e., BA,BS) or equivalent
Preferred Experience / Education:
* Global NOC/Operations management experience
OTM Software Professionals is a locally owned and operated company in the Silicon Valley working on the hottest projects. We offer direct support to all of our employees as well as excellent benefits. Do you have the skills, experience and drive to become a part of the OTM team? Apply today to become part of the OTM team!
**Due to the nature of the interview process, local candidates with local experience only please (Local = San Francisco Bay Area)
Responsibilities:
* Lead the Global IT NOC team based in the Bay Area. Responsible for 24x7 operations and maintenance of web/internet systems and command center operations.
* Lead staff of website/systems engineers (work schedule, performance management, coaching, skill development)
* Set and maintain operational requirements for development and engineering teams to transition services into production
* Participate in strategy and other planning activities with management
* Organizational planning and management – understand how business changes impact NOC services and proactively align NOC to deliver new needs
* Maintain service, process and tool roadmaps
* Interact with senior management and external groups for planning and budgeting purposes
* Define standards, policies, and procedures
* Work with technology teams in implementation of ITSM and other best practices
Qualifications:
* Demonstrated success as an Project Manager in Operations Management, and/or support function, with skills in motivation and cross-functional coordination
* Should have sufficient background in internet/website operations, network/systems engineering to communicate planning and operational issues
* Demonstrated strategic thinker with ability to implement strategy into action
* Ability to successfully deliver complex projects, covering all aspects from business case development to project planning and management
* Ability to successfully manage several initiatives simultaneously and prioritize effectively
* Ability to assess and manage all aspects of team performance
* Ability to produce and manage business strategy (vision, mission statements, values, goals)
* Ability to architect, assess and improve processes
* Experience with implementation of ITSM
* Ability to identify and manage risk to achieve expected outcomes
* Ability to work effectively with a variety of people (cultures, teams, technologies, skill levels)
* Ability to provide all aspects of related service management (design, delivery, tracking, reporting, assessment, improvement)
* Professional experience with ITSM or similar IT service management methodology
Required Experience / Education:
*At least 5 years of NOC/Operations management experience or equivalent
*A degree from a four-year college (i.e., BA,BS) or equivalent
Preferred Experience / Education:
* Global NOC/Operations management experience
OTM Software Professionals is a locally owned and operated company in the Silicon Valley working on the hottest projects. We offer direct support to all of our employees as well as excellent benefits. Do you have the skills, experience and drive to become a part of the OTM team? Apply today to become part of the OTM team!
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