Please direct your responses to: resumes@zagtech.com
ZAG Technical Services, Inc. (ZAG) is an award winning IT consulting firm specializing in network infrastructure, security, disaster recovery, virtualization, cloud computing services, and remote access. We serve SMB and enterprise businesses throughout the Northwest, consistently delivering solutions designed with the business needs in mind, deploying according to best practices and managed in a way to ensure our clients stay productive.
Our engineers take pride in the work they perform on a daily basis and will work alongside some of the brightest minds in the industry. The work will include involvement in some of the most visible and challenging projects within Fortune 500 customers. Our valued partners include Microsoft, Citrix, VMWare, Nimble Storage, and Dell. Other platform knowledge will be taken into consideration based on alignment to ZAG's technical offerings.
We are looking for a Systems Engineer to provide technical and operations assistance to meet client business goals and objectives. In this client facing role, you are the technical point of contact for escalations and troubleshooting of infrastructure and application issues. You will also be involved with everything from new customer migrations and implementations to troubleshooting of technical delivery issues and guiding technical direction for our clients.
You will be responsible for:
• Performing desktop, server and network diagnostics and repair, including modifications to various operating systems
• Project Deployment – working closely with our Project Manager Office (PMO)
• Diagnosing and remedying issues and escalating when appropriate in a timely manner
• Participating in technical discussions with our clients and provide best practices guidance
• Supporting, implementing, documenting and administering services on various platforms (Microsoft, VMWare, Citrix, etc.) and in various environments
• Providing direct technical support and analysis for planning, implementation of patches, releases, upgrades or changes for all ranges of products and services ZAG provides
• Ensuring stability of customers' IT environments to provide the highest level of up-time through monitoring and alert management and analysis
We are looking for a strong mix of technical knowledge and skills including:
• Technical, analytical, interpersonal and organizational skills required
• Associates Degree or equivalent experience (A+ certification)
• Microsoft Certified Professional (MCP) preferred
• Maintain one Microsoft competency to enable company to maintain Microsoft Partner Network Membership standing
• Excellent working knowledge of up-to-date desktop applications
• Working knowledge of Windows Servers, workstations, MS Exchange, VMware, Citrix, anti-virus and other various software applications
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal
• Ability to work well with others, as well as independently; attention to detail
• Strong organizational skills and ability to multi-task in a small business environment
• Must hold a valid driver's license with no restrictions and possess reliable transportation
Availability in response to needs of the customer for installation, maintenance and
But we are looking for more than just technical skills. We are looking for engineers that are creative and eager to find new and better ways to implement, maintain, and support customers' environments. Ideally you can provide the technical expertise with a strong consultative and customer service focused attitude. You are an active listener who focuses on the customer's needs and drive results and customer satisfaction. And you are eager to learn. You want to stay current and keep up with the changing trends in the IT field.
If this sounds like you, please send your resume to resumes@zagtech.com along with your cover letter telling us about your technical skills and your ability to work with customers over the phone.
ZAG Technical Services, Inc. (ZAG) is an award winning IT consulting firm specializing in network infrastructure, security, disaster recovery, virtualization, cloud computing services, and remote access. We serve SMB and enterprise businesses throughout the Northwest, consistently delivering solutions designed with the business needs in mind, deploying according to best practices and managed in a way to ensure our clients stay productive.
Our engineers take pride in the work they perform on a daily basis and will work alongside some of the brightest minds in the industry. The work will include involvement in some of the most visible and challenging projects within Fortune 500 customers. Our valued partners include Microsoft, Citrix, VMWare, Nimble Storage, and Dell. Other platform knowledge will be taken into consideration based on alignment to ZAG's technical offerings.
We are looking for a Systems Engineer to provide technical and operations assistance to meet client business goals and objectives. In this client facing role, you are the technical point of contact for escalations and troubleshooting of infrastructure and application issues. You will also be involved with everything from new customer migrations and implementations to troubleshooting of technical delivery issues and guiding technical direction for our clients.
You will be responsible for:
• Performing desktop, server and network diagnostics and repair, including modifications to various operating systems
• Project Deployment – working closely with our Project Manager Office (PMO)
• Diagnosing and remedying issues and escalating when appropriate in a timely manner
• Participating in technical discussions with our clients and provide best practices guidance
• Supporting, implementing, documenting and administering services on various platforms (Microsoft, VMWare, Citrix, etc.) and in various environments
• Providing direct technical support and analysis for planning, implementation of patches, releases, upgrades or changes for all ranges of products and services ZAG provides
• Ensuring stability of customers' IT environments to provide the highest level of up-time through monitoring and alert management and analysis
We are looking for a strong mix of technical knowledge and skills including:
• Technical, analytical, interpersonal and organizational skills required
• Associates Degree or equivalent experience (A+ certification)
• Microsoft Certified Professional (MCP) preferred
• Maintain one Microsoft competency to enable company to maintain Microsoft Partner Network Membership standing
• Excellent working knowledge of up-to-date desktop applications
• Working knowledge of Windows Servers, workstations, MS Exchange, VMware, Citrix, anti-virus and other various software applications
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal
• Ability to work well with others, as well as independently; attention to detail
• Strong organizational skills and ability to multi-task in a small business environment
• Must hold a valid driver's license with no restrictions and possess reliable transportation
Availability in response to needs of the customer for installation, maintenance and
But we are looking for more than just technical skills. We are looking for engineers that are creative and eager to find new and better ways to implement, maintain, and support customers' environments. Ideally you can provide the technical expertise with a strong consultative and customer service focused attitude. You are an active listener who focuses on the customer's needs and drive results and customer satisfaction. And you are eager to learn. You want to stay current and keep up with the changing trends in the IT field.
If this sounds like you, please send your resume to resumes@zagtech.com along with your cover letter telling us about your technical skills and your ability to work with customers over the phone.
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