Please direct your responses to: lgarcia@kforce.com
Feel free to forward this job posting to friends or colleagues who'd be interested.
Location: San Jose, CA
Length: 6+ months
Role Responsibilities
• Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Provides technology/product training and intellectual property material as required.
• Acts as focal point for large account network problem resolution.
• Effectively utilizes moderate to complex lab setups to recreate and solve problems.
• Submits complete and correct bug reports in area of expertise.
• Interacts across other technical teams and development teams at peer level.
• Acts as a technical expert and provides support on a world-wide basis.
• Generate clear and concise documentation in the form of case notes, technical tips and white papers.
Minimum Qualifications
- 5+ years' experience in designing, deploying and administering the Voice and Video products for small, medium, large and/or enterprise businesses
- Knowledge of Protocols – not limited to: VOIP,H.323, SIP, RTP, SRTP
-Active CCNP Voice or equivalent experience required
- Experience working on IOS voice gateways, dial peers, and unified call processing (UCP)
- 3+ Years of experience in Unix and Networking
• Knowledge of Oracle SQL is a plus
Desired Skills
- CCIE Voice/Collaboration preferred
• Extensive SIP knowledge and troubleshooting will be preferred
• Cisco Telepresence and Video solutions knowledge is plus
If you are interested in this opportunity, please contact me directly:
Laura Garcia
Sr. Technical Recruiter
KForce, Inc
408-487-2812
lgarcia@kforce.com
Length: 6+ months
Role Responsibilities
• Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Provides technology/product training and intellectual property material as required.
• Acts as focal point for large account network problem resolution.
• Effectively utilizes moderate to complex lab setups to recreate and solve problems.
• Submits complete and correct bug reports in area of expertise.
• Interacts across other technical teams and development teams at peer level.
• Acts as a technical expert and provides support on a world-wide basis.
• Generate clear and concise documentation in the form of case notes, technical tips and white papers.
Minimum Qualifications
- 5+ years' experience in designing, deploying and administering the Voice and Video products for small, medium, large and/or enterprise businesses
- Knowledge of Protocols – not limited to: VOIP,H.323, SIP, RTP, SRTP
-Active CCNP Voice or equivalent experience required
- Experience working on IOS voice gateways, dial peers, and unified call processing (UCP)
- 3+ Years of experience in Unix and Networking
• Knowledge of Oracle SQL is a plus
Desired Skills
- CCIE Voice/Collaboration preferred
• Extensive SIP knowledge and troubleshooting will be preferred
• Cisco Telepresence and Video solutions knowledge is plus
If you are interested in this opportunity, please contact me directly:
Laura Garcia
Sr. Technical Recruiter
KForce, Inc
408-487-2812
lgarcia@kforce.com
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