Please direct your responses to: jacklyn.ho@experis.com
Title: Business Analyst w/ Cisco Services exp
Location: San Jose, CA
Contract: 6+month (renewed quarterly)
1. Excellent analytical ability (Have a great sense of business and able to interpret IT terms into business terms or vice versa)
2. Great verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. (able to summarize the situation/challenges, proactive communication)
3. Ability to adapt to a fast pace environment
4. Understand Cisco Service business (or worked in Cisco Systems) (Nice to have)
5. Oracle R12 knowledge
Description: Lead and complete large-scale/small-scale, client-driven projects. Communicate with clients and customers to determine their needs or requirements. Develop, design, and implement improved business processes or solutions to meet consumer expectations. Assist with budgeting and financial status reports.
Additional Specifications for Work Product: Services Commerce Business Analysis Deliverables
- Conduct assessment of stakeholder requests through detailed business analysis of customer pains, business problems and opportunities
- Establish value case through business metrics in order to support scope prioritization
- Assess size, complexity and cross-functional dependencies
- Prepare Project Scope Document (PSD) comprising SIPOC, Process Maps and Human Workflows, Business Benefits, Recommended Phasing and Dependencies
- Contribute to Cross-functional Effort Assessment
- Ensure alignment with business goals / priorities, business processes, policies and stakeholders
- Assist with business capability and scope roadmap
- Contribute to content for toll-gate reviews and user experience acceptance reviews
- Provide oversight as needed to ensure team success
- Provide periodic progress updates to the stakeholders, Create To-Be workflows, identify gaps, and ensure Svc business rules and policies are adhered to
- Document and provide context and business benefits analysis.
- Align services business benefit and deliverables that will contribute towards overall services commerce capabilities to support ongoing growth of service business, productivity of sales teams, customers and partners while ensuring alignment with Cisco policies
- The consultant shall provide knowledge transfer on any and all deliverables that pertain to the assigned project to the Cisco PM or designated Cisco employee upon written or verbal request from the Cisco PM
Support and Training Required: Prior Cisco knowledge especially in the Services Business Area and know-how is required
Prior understanding and experience with services selling and buying concepts, workflows, dataflows, policies and system solution concepts is required
Prior understanding and experience with DMAIC methodologies is preferred
Good communication and writing skills to assist with management and working team presentations
Good presentation skills that can clearly call our statuses, scope, deliverables at different levels (management, working team)
Good understanding of information publication to assist with program team/external program team knowledge sharing
Written Reports Required: Services Commerce Business Analysis Deliverables
- Creation of Project Scope Definition document (Typically 5 Parallel Release) with SIPOC
- Creation of SCIPAB (Situation, Complication, Implication, Position, Action, Benefits)
- Business Process Maps of Existing and Future Workflows
- Business Policy Assessment and Recommendations
- Business Solution Assessment and Recommendations
- Business Benefit Analysis and Identification with Risk and Mitigations
- Create and provide data analysis to support benefits and risks
- Assist with policy and work instruction creation, and communication
- Proposed scope phasing with identified dependencies
- Weekly Project Status and Project Plans Updates
- Action Item List for each release Tracker
- Scope List for each release Tracker
- Presentation slides at operational and executive levels to deliver status outcomes
- Webex Social Site Updates
- Meeting cadence Tracker
- Cisco Doc Maintenance to ensure all project deliverables are easily managed
- Project management skills
Please send resume to jacklyn.ho@experis.com
Thanks,
Jacklyn Ho
408-369-4104
jacklyn.ho@experis.com
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