Please direct your responses to: web@exabeam.com
Exabeam (www.exabeam.com) is looking for a Technical Account Manager who will primarily be responsible for building and maintaining post-sales relationships with Exabeam's largest and most valuable customers. You will serve as a trusted advisor, ensuring successful adoption, usage and growth. Exabeam is a well-funded, early-stage, high-growth, user behavior analytics security company with a growing list of very satisfied customers!
Technical Account Management Responsibilities:
* Manage a portfolio of clients
* Build strong and positive relationships with clients at various levels
* Log any bugs or feature requests in the bug and feature handling system
* Ensure client's support tickets are resolved in a fast and professional manner
and comply with agreed Service Level Agreements
* Feed back any important client information to Client Services Team
* Identify any training/knowledge needs for clients and colleagues
* Prepare and perform training of clients and colleagues
* Assist as needed with pre-sales support activity
Professional Requirements:
* Solid client facing client support experience (post-sales required; pre-sales very nice to have)
* Strong Linux Command Line proficiency and proven experience
* Programming languages and scripting skills are an advantage
* Excellent problem solving skills and analytical mind set
* Excellent written and spoken communication skills
* University degree or equivalent experience
This position is based in San Mateo, CA and requires working in the office. Minimal travel.
No relocation assistance is available. Principals only please.
For further information or to discuss this position, please contact:
Web Augustine
Talent Acquisition Manager
Technical Account Management Responsibilities:
* Manage a portfolio of clients
* Build strong and positive relationships with clients at various levels
* Log any bugs or feature requests in the bug and feature handling system
* Ensure client's support tickets are resolved in a fast and professional manner
and comply with agreed Service Level Agreements
* Feed back any important client information to Client Services Team
* Identify any training/knowledge needs for clients and colleagues
* Prepare and perform training of clients and colleagues
* Assist as needed with pre-sales support activity
Professional Requirements:
* Solid client facing client support experience (post-sales required; pre-sales very nice to have)
* Strong Linux Command Line proficiency and proven experience
* Programming languages and scripting skills are an advantage
* Excellent problem solving skills and analytical mind set
* Excellent written and spoken communication skills
* University degree or equivalent experience
This position is based in San Mateo, CA and requires working in the office. Minimal travel.
No relocation assistance is available. Principals only please.
For further information or to discuss this position, please contact:
Web Augustine
Talent Acquisition Manager
web@exabeam.com
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