Please direct your responses to: mike@fowlerplacement.com
The company that we are working with is growing by leaps and bounds. The timing is right to join this fast growth software company that is quickly making their mark in the space that they play with high-demand product offerings. They are a smaller software company that is hitting their stride and has experienced explosive growth. Their proven, award winning offerings are ones being used by numerous Fortune 100 organizations. As a result of their ongoing expansion we are seeking a proven technical support engineer candidate with a strong database background and recent experience with some data-related offerings in one of the areas of data management, data integration, data warehouse, data replication, analytics, business intelligence, etc. for this great opportunity to support their Western region time zone customers. The company offers competitive compensation as well as career opportunities and the chance to get off the road for a qualified candidate for this :
Position title: Technical Support Engineer
Location: Anywhere across the U.S.(preferred location somewhere in the Western region and/or California)
Position description:
•Provides hands-on technical support for prospects and customers via the telephone, such as guidance for installing and using the product, or troubleshooting activities.
•Remain current with the company's product functions and features, and with alternative products in the markets the company serves.
•Continuously update information about product performance in customer installations.
•Support developers using the company's product by designing programs to demonstrate, test and provide quality assurance.
•Be able to support customers who use the company's product developer tools to create custom application or database drivers.
•Keep up-to-date with versions of supported operating systems, database management systems and network transport protocols.
•Handles all support issues that could not be solved at the first support level. Directs and helping the first level with technical options, alternatives and approaches to better handle hotline support issues.
•Consults with main R&D support group engineers for technical options, alternatives and approaches to better handle support issues.
•Responsible for finding workarounds for technical problems in order to avoid patches and R&D work.
•Allocates the relevant product component for specific customer issues.
•Knows the best product configuration for any given customer production requirements and environment. Capable of installing and configuring the product in any environment.
•Direct responsibility for providing all relevant data and reproduction of any customer problem.
Required/desired skills and experience:
•5 or more years technical support experience, in a software sales organization, preferably in a "hotline" or similar customer service organization.
•3-5+ years' experience with operating systems (UNIX, Windows, Linux, Mainframe, AS400, OpenVMS or NonStop/Tandem).
•Database and file systems experience a plus: Oracle, Sybase, Adabas, DB2, RMS, Enscribe, VSAM or others.
•Must be experienced in customer support or related customer interaction activities.
•Experience preferred in a smaller, energetic software/professional services company with an entrepreneurial environment.
•Bachelor's Degree in Computer Science or Engineering, MS a plus.
Candidates of strong interest are those that may come from backgrounds with companies such as Oracle, GoldenGate Software, Informatica, or one of the many other companies with offerings in the related areas as noted above.
For consideration email cover letter and resume referencing job#TTT500 to mike@fowlerplacement.com
Position title: Technical Support Engineer
Location: Anywhere across the U.S.(preferred location somewhere in the Western region and/or California)
Position description:
•Provides hands-on technical support for prospects and customers via the telephone, such as guidance for installing and using the product, or troubleshooting activities.
•Remain current with the company's product functions and features, and with alternative products in the markets the company serves.
•Continuously update information about product performance in customer installations.
•Support developers using the company's product by designing programs to demonstrate, test and provide quality assurance.
•Be able to support customers who use the company's product developer tools to create custom application or database drivers.
•Keep up-to-date with versions of supported operating systems, database management systems and network transport protocols.
•Handles all support issues that could not be solved at the first support level. Directs and helping the first level with technical options, alternatives and approaches to better handle hotline support issues.
•Consults with main R&D support group engineers for technical options, alternatives and approaches to better handle support issues.
•Responsible for finding workarounds for technical problems in order to avoid patches and R&D work.
•Allocates the relevant product component for specific customer issues.
•Knows the best product configuration for any given customer production requirements and environment. Capable of installing and configuring the product in any environment.
•Direct responsibility for providing all relevant data and reproduction of any customer problem.
Required/desired skills and experience:
•5 or more years technical support experience, in a software sales organization, preferably in a "hotline" or similar customer service organization.
•3-5+ years' experience with operating systems (UNIX, Windows, Linux, Mainframe, AS400, OpenVMS or NonStop/Tandem).
•Database and file systems experience a plus: Oracle, Sybase, Adabas, DB2, RMS, Enscribe, VSAM or others.
•Must be experienced in customer support or related customer interaction activities.
•Experience preferred in a smaller, energetic software/professional services company with an entrepreneurial environment.
•Bachelor's Degree in Computer Science or Engineering, MS a plus.
Candidates of strong interest are those that may come from backgrounds with companies such as Oracle, GoldenGate Software, Informatica, or one of the many other companies with offerings in the related areas as noted above.
For consideration email cover letter and resume referencing job#TTT500 to mike@fowlerplacement.com
__._,_.___
Posted by: KIT List Jobs <jobposting2@kitlist.org>
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (1) |
****************************************************************
Join the new KIT Resources List!
You'll get job tips, notices for free or low-cost career events, services, and job fairs. Just send an email to:
KITlistResource-subscribe@yahoogroups.com
Please go to www.KITlist.org to join, post jobs, or see our FAQs. If you have any comments or questions, you can reach us KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
Join the new KIT Resources List!
You'll get job tips, notices for free or low-cost career events, services, and job fairs. Just send an email to:
KITlistResource-subscribe@yahoogroups.com
Please go to www.KITlist.org to join, post jobs, or see our FAQs. If you have any comments or questions, you can reach us KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
.
__,_._,___
No comments:
Post a Comment