Please direct your responses to: tamara.swearingen@socialtext.com
Technical Support Engineer (5 Yrs max experience)
Customer Success Department, Palo Alto, California
To apply, please forward cover letter and resume to tamara.swearingen@socialtext.com. Resumes without a cover letter will not be considered. Use jobid # TSE/CK
Socialtext, an award-winning social software company, is looking for a high energy Technical Support Engineer. This person will have basic knowledge of the Linux operating system, SQL databases, and LDAP. Our ideal candidate will need to love assisting enterprise customers in solving their issues in a timely manner and be able to interact well with people of all levels of technical sophistication over email and telephone.
We are looking for a team member who can contribute to solving problems and helping Socialtext and our customers be successful. This is a unique contributor position that allows an individual to influence everything from product design and layout to the technology that is "under the hood". Are you up for a challenge?
Responsibilities
■Manage Linux server environments using the command line interface to troubleshoot issues.
■Answer request tickets from enterprise customers (both administrators and end users) via email, telephone, and remote desktop tools.
■Address urgent issues quickly and efficiently by involving the appropriate resources.
■Work with developers and quality assurance teams to identify and resolve the more complicated problems.
■Document required bug fixes, end-user feature improvements along with frequent issues and/or scripted processes.
■Study and develop a deep understanding of our product line. Maintain that understanding as the product evolves
Must have Requirements
■3~5 years experience with Tier 2-3 IT support of enterprise customers in a Linux/Unix environment
■Linux/Unix, NGINX, and LDAP/AD skill sets.
■Working knowledge of either postgresql or mysql.
■Basic Perl programming experiece.
■Demonstrated solid judgment and customer instincts in managing problem resolutions and escalations in prompt professional manner.
■Excellent communication, problem solving and troubleshooting skills.
■Ability to rapidly gain and maintain in-depth knowledge of the Socialtext application.
■On call availability (rare)
■Legal right to work in the U.S.
Location
■Position ideally based in Palo Alto, CA, with ability to work East Coast business hours
To Apply
To apply, please forward cover letter and resume to tamara.swearingen@socialtext.com. Resumes without a cover letter will not be considered.
| Reply via web post | Reply to sender | Reply to group | Start a New Topic | Messages in this topic (1) |
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
No comments:
Post a Comment