Enterprise Deployment Manager - in Palo Alto
Accellion is the recognized market leader in secure file sharing solutions, with 1000+ happy customers, representing some of the world's leading corporations and government agencies. The Enterprise Deployment Manager is a strategic position responsible for managing and accelerating the deployment of the Accellion solutions within Accellion's largest enterprise customers.
The Enterprise Deployment Manager (EDM) will work proactively to ensure that customers are successfully deploying, using and leveraging Accellion products. The EDM will be introduced to the customer at the time of the sale, be the customer liaison with the post-sales installation team to ensure a rapid installation and then guide and lead the customer through deploying the solution to end users. As part of this, the EDM will develop project timelines with the customer and drive compliance with the customer. The EDM will oversee and lead customer deployment and training sessions as appropriate.
Additionally, the DM will connect on a regular basis to our larger existing customers and perform technical check-ups. He or she may perform site visits and/or webinars to guide and inform customers in the successful use of Accellion within their respective organizations as well as best practices implementations anywhere. The Enterprise Deployment Manager may also serve as the first point of contact for our largest customers and help direct inquiries to the right resources within Accellion such as support for non-routine questions, pre-sales or management. The Enterprise Deployment Manager is also responsible for answering customer inquiries and highlighting value, and benefits from a technical perspective.
The Enterprise Deployment Manager will be responsible for gathering customer feedback, details, and use cases and delivering that to the internal organization as data points to drive product and company direction. Success of this role will be measured by the deployment rate at the assigned customers, the renewal and up sell rate of the targeted customers, and the overall satisfaction of the targeted customers.
The job is one part post-sales technical engineering, one part pre-sales engineering, and one consulting.
Qualifications:
• Ideal candidate will come from a security and/or networking industry with five or more years of experience in one of the following roles: Post Sales Consultants, Technical Pre-Sales Engineers, Consulting and Professional Services profiles, and/or Technical Support Engineers or Technical Customer Service.
• General knowledge of current IT security, messaging and/or collaboration in large enterprises.
• General knowledge of Desktop and Server operating system configuration, hosted and virtual deployments, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies, network design, and web security architectures
• Must have a strong technical background and customer orientation and possess an excellent work ethic
• Enterprise customer experience
• Excellent written and verbal communication skills
• Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc
• Bachelor's degree required in engineering or computer science
Principalsles only
Please send resumes to EDM@accellion.com
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