Are you ready to be a part of a growth orientated, profitable enterprise?
Pegasystems, the leader in business process management solutions and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity while enabling clients to quickly adapt to changing business conditions in order to outperform the competition. Build for Change® enables our customers to experience an average outcome of 30% revenue growth, 40% cost reduction and 5 point increase in customer retention (30-40-5).
As a member of the of the Global Customer Support team, you will be working on highly complex systems and providing overarching technology support services for major accounts, ensuring overall customer satisfaction and total resolution of each service case as well as supporting other GCS team members as a valued mentor, coach, and technical resource. The Software Solutions Engineer will also be responsible for providing technical and developer support for development and production issues for customers using the PegaRULES Process Commander BPM platform and Decision Management CRM platform.
We're looking forward to meeting you. http://www.youtube.com/watch?v=aDTqEKm68eE
Key Result Areas:
Drive the resolution of support cases reported to Global Customer Service (GCS). Work to define and diagnose issues by applying technical expertise, product knowledge, problem solving skills and effective communication. Determine root problem cause and provide resolution to customer.
Work with senior management and peers from other groups to ensure that the Service Level Agreements (SLAs) between the customer and Pegasystems are fulfilled through proper case management.
Communicate with Sustaining and Product Engineering to provide resolution to product defects and/or critical issues
Lead or Participate actively in customer Escalation calls, lead product escalations and drive reported critical issue to resolution
Provide technical leadership, guidance, and coaching of fellow engineers
Technical Expertise: (Expert is required in at least three areas)
Core Java and J2EE technologies
Experience working with application servers (like Websphere, Weblogic, Tomcat, or JBOSS)
Basic SQL and Database administration skills (minimum 1 Database – Oracle, MSSQL,UDB or DB2)
Well versed with IDE like Eclipse, MyEclipse for Java development
PegaRULES Process Commander development, including System Architect certification
Behavioral and Interpersonal:
Ability to learn quickly
Analytical and Engineered approach skills for problem solving
Results oriented
Positive attitude
Proactively seeking to improve skills
Thirst for learning and passion for hands on experience
Takes responsibility for assigned work and produces results as promised
Type of Experience and Minimum Number of Years:
Bachelor's Degree Computer Engineering, Computer Science, and minimum 5 years of experience
Experience in core Java and J2EE technologies
Basic knowledge in Relational Database technologies
Experience with Application Servers to include Websphere, Weblogic, or Tomcat.
Travel Requirements
Less than 10% travel expected for such client-related issues, additional occasional travel for training and internal meetings as well.
Please email your resume to: christy.tovar@pega.com
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist-Tech/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist-Tech/join
(Yahoo! ID required)
<*> To change settings via email:
KITlist-Tech-digest@yahoogroups.com
KITlist-Tech-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-Tech-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
No comments:
Post a Comment