Please direct your responses to: jobs@egain.com
About eGain Communications Corporation
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer engagement software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp
Title: Systems Administrator
Location: Sunnyvale
Req #2012-102
Job Description
• Provide System Administration and technical support (24 x7) of servers and devices of Cloud Enterprise Datacenter customers on Windows and VMware Platforms (30%);
• Execute proactive hardware maintenance tasks and deploy new hardware based on regular requirements at the Enterprise Datacenter (20%);
• Provide Level 1 support for eGain applications of Cloud Enterprise Datacenter and monitor the entire cloud environment (15%);
• Create and maintain technical documentations (15%);
• Working with vendors like Dell, Microsoft, VMware and Cisco for troubleshooting and support issues (10%);
• Basic troubleshooting of networking issues (10%);
• Ability to be a core contributor and possess entrepreneurial spirit.
Job Requirements:
• Bachelor's degree in Computer Science, IT, Engineering, or a related degree or its foreign equivalency.
• Minimum of 2 - 3 years of experience in Systems Administration or IT Support.
• Windows servers with its associated services like WWW, Active Directories and Domains, Group policies, Terminal services, DNS, FTP, WSUS, etc.
• VMWARE platform for datacenter services that includes - Cloning and making templates of virtual servers, design and setup of High Available setups, Disaster Recovery and virtual machine backups.
• Mail technologies that includes - ISP service offering setup, spam and virus filtering on emails, SPF and domain keys, IMAP, SMTP and POP3 protocols.
• Microsoft SQL service installation, basic configurations and administration.
• System administration of Windows and Linux based servers.
• Hardware platform that includes physical standalone servers/blade chassis, basic storage architectures, awareness on Dell SAN's/external arrays.
• Knowledge on Cisco routing, switching and firewalling.
• Project management skills.
• In-depth understanding of the Internet.     
To apply:
Principals only to respond.
Send your resume and cover letter explaining why you are great a candidate for the position, to jobs@egain.com. No phone calls please!
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