Job Title Salesforce.com Business Analyst
Duties
Department Overview
- IT is responsible for the architecture, design, implementation, and support for the technology which constitutes the information and communications systems.
- The mission of IT is to be a partner that delivers high value to the business, provides world class service, and showcases the use of our own products and services.
- ADM includes an innovation Center that collaborates with internal organizations, Enterprise Architecture, Technical vendor partners, third party vendors and other parties, as required, to drive innovation.
- As a member of the IT team, you will work closely with several other Salesforce.com professionals in the development and maintenance of Enterprise, Consumer and corporate applications.
Responsibilities:
- Working with business to identify opportunities to utilize SalesForce to improve business process and results.
- Conduct analysis of design, evaluation, modification and support testing and implementation of salesforce.com
- Analyze business requirements and develop functional requirements/design, clearly stating project scope.
- Multiple Sales Force Applications implementation experience is a must.
- Gather, create and document current and future business process flows Create clear, concise and complete functional specifications & requirements documents as needed.
- Perform application configuration, testing and evaluation to ensure quality and consistency
- Apply deep functional knowledge of CRM systems to customer needs and requirements.
- Recommend changes in development, maintenance and standards Develop conversion and system implementation plans
- Provide direct support to SalesForce users on SalesForce related production issues.
- Collaborate with Project Managers, Architects, Engineers, Developers, and Designers on scope, solutions, constraints, and risks.
- Assist in associating and relating business and process requirements with planning system functionality and workflow.
- Proactively identifies reoccurring issues or; value-add; areas to then propose process or solution
- Prepare training material and support training related activities to salesforce.com users.
- Facilitate requirements gathering and prioritization with business users.
- Perform Sales force configuration that can be handled by administrator.
- Saleforce.com experience in both development and analyst roles Support planning of user acceptance test (UAT), including creation of UAT scripts
- Prepare specifications for system enhancements and customization.
- Maintain system metrics to track trends in usage and data integrity
- In addition to working directly with other teams, this person will also work with other business partners to identify practical solutions through existing and/or new business systems technology, and will be responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
Skills
- 5+ years in an information technology Business Analyst consulting role, delivering projects to multiple clients.
- 3+ years implementing, configuring and administering Salesforce.com
- Good understanding of cloud computing and exposure to technologies supporting applications, including XML, Web Services, HTML and JavaScript.
- Experience evaluating, selecting, implementing and integrating technology tools into a client solution.
- Salesforce.com certified (At least one ADM series or DEV series or CONS201) professionals is a must.
- Knowledge of and experience with enterprise systems, including CRM, SFA and ERP and understanding of enterprise integration Ability to learn quickly in a dynamic environment.
- Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
- Excellent team player able to work with virtual and global cross functional teams.
- Excellent influencing and negotiation skills.
- Ability to juggle multiple projects and tasks.
- Knowledge of databases, understanding of complex SQL´s (Oracle preferred) Structured programming language experience, APEX and/or Java coding a plus
Location: Mountain View, CA
Duration: 4+ Months
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