POSITION TITLE: Senior Project Manager/Business Analyst
(Managed Health Care)
DEPARTMENT: Operations
Company Name: San Francisco Health Plan
San Francisco Health Plan is a local health plan designed by and for the people of San Francisco. Our mission is to provide affordable, quality health care to the residents of San Francisco - especially those who might not otherwise be able to afford it.
We are a fast-paced, team-oriented organization that is rapidly growing. We are ambitious in our pursuits, passionate about our mission, and creative in our execution.
We encourage professional growth and development by exposing team members to all aspects of the organization. We offer competitive salaries and generous benefits packages. For more information, visit us on the web at www.sfhp.org.
POSITION SUMMARY
The Senior Project Manager/Business Analyst is responsible for managing cross-functional projects for SFHP. The incumbent utilize their health care industry knowledge to lead projects from inception to implementation. The focus is to implement solutions to the benefit of our customers (members, providers and state and county clients), as well as improve our internal operational efficiency. This is a hands-on role that requires someone to both facilitate and write project and analysis documents.
ESSENTIAL DUTIES & RESPONSIBILITIES
Manages cross-functional projects from inception to implementation.
Utilizes experience in the managed health care industry and has worked with functions across organizations, such as Care Support, Provider Relations, Compliance, Finance, Customer Service and Claims.
Writes project documents including charters, business requirements, project plan, training, policy and procedures to name a few.
Effectively interfaces with project sponsors to reach a mutually acceptable agreement on project objective, scope, deliverables, timeframes, resources and outcomes
Manages relationship with project sponsors and project team members through status documentation and meetings to ensure project meets the needs of the business.
Interfaces with IT to ensure the project meets the needs of the business.
Facilitates or participates in process improvement brainstorming sessions
Documents business processes and policies and procedures as needed.
Conducts and documents business analysis and data analysis as requested
Designs and documents report specifications and works with ITS to implement
Performs other related duties and special projects as assigned.
INDIVIDUAL CONTRIBUTOR EXPECTATIONS
Understands and supports the SFHP mission and its overarching business goals and objectives.
Acts with integrity, honesty and fairness, remaining mindful of the duty of trust SFHP has to it employees, and to its providers, employers and members.
Able to balance a rapidly shifting workload and to deal effectively with ambiguous circumstances while ensuring the timely completion of work
Accepts and adapts to changes in SFHP policy, practice, procedures quickly and positively and proactively supports his/her colleagues in adapting to changes in the workplace.
Contributes actively and effectively to team discussions, sharing his/her knowledge and expertise willingly and collaboratively.
Implements, monitors, utilizes, supports and communicates agreed upon departmental performance competencies metrics.
Identifies business process improvements that are aligned with and supportive of SFHP business goals and objectives. Provides thoughtful analyses and recommendations.
Models professional behavior/conduct that remains in concert with the SFHP culture and business values.
CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS
Expert in project management and business analysis
Expert in business process facilitation and documentation
Expert documentation skills including project management/business analysis documentation and Visio process maps
Expert in the presentation of project idea, status, solution and results
Proven skills in data analysis and presentation of data
Proven ability to manage and participate on several projects at the same time
Strong analytical, problem solving, negotiation, collaboration and communication skills
Strong client services orientation with emphasis on quality of services, client support and responsiveness
Strong ability to influence without authority
Experience using facilitative leadership
Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies all while meeting deadlines.
Ability to work effectively, independently, and as part of a team.
Knowledge of formal business process improvement
EDUCATION, EXPERIENCE & TRAINING REQUIRED
Bachelors degree, preferably related to health care or business
Minimum 5 years as a Project Manager
Minimum 3 years as a Business Analyst
Minimum 2 years of experience facilitating process improvement and documenting business processes
Prior experience documenting policies and procedures, user training and report specifications
Prior experience at a healthcare organization, particularly at a managed health plan
Prior experience in a claims and/or customer service role preferred
ESSENTIAL FUNCTIONS – PHYSICAL POSITION REQUIREMENTS; MACHINES AND/OR EQUIPMENT USED
PC literacy required; MSOffice skills (Visio, Project, Outlook, Word, Excel, PowerPoint)
Regularly required to operate standard office equipment (personal computer, photocopy machine, fax machine, etc.)
Ability to work on a computer up to 7 hours a day.
Regularly required to sit for long periods of time, and occasionally stand and walk.
Regularly required to use hands to operate computer and other office equipment.
Close vision required for computer usage.
Occasionally required to stoop, kneel, climb and lift up to 25 pounds.
Please apply directly through our career page at http://www.sfhp.org
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