Senior Customer SUpport Engineer
Fremont,CA
Full time direct hire
Description:
Provide all tiers of technical support to QuorumLabs customers and resellers. Interface between Sales and Engineering to drive customer issues to resolution. Occasional assistance with setup of appliance software and hardware. Candidate will be required to work some emergency on-call rotation off-hours evenings and weekends.
Required Skills
Ability to diagnose and reproduce complex technical issues, involving hardware and software (Windows/Linux)
Good telephone and language skills combined with "unrufflable" patience.
Good written communication skills. Must be able to clearly communicate via email. Ability to write knowledge base articles.
Good Windows server administration skills. Good working knowledge of Windows applications/subsystems Exchange, SQL, AD, VSS and the Registry.
Good General knowledge of Linux CLI and how to perform common tasks.
Comfortable with common unix utilities like sed, grep, SSH and TAR.
General knowledge of IP network configuration including switching, routing, VPNs and VLANs.
Understand basic concepts of virtualization.
Desired Skills
Working with integrated hardware/software (appliances)
Experience in a company involved in the storage or data protection industry.
Experience using a Windows backup product like Symantec Data Vault or BackupExec.
Required Experience
5+ years experience providing technical support to end users and IT professionals.
BS degree or equivalent experience
If you think this is a good match to your profile , please email your resume' to SUDHA PARAM at sparam@us-buxton.com and call me to discuss this
Contact
Sudha Parameswaran
Buxton Consulting
6140 Stoneridge Mall Rd, Ste # 100
Pleasanton, CA 94588
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