Please direct your responses to: hr@redlinesolutions.com
Redline Solutions is a successful, privately held company delivering inventory and traceability solutions to the fresh produce industry. Our company is looking for an energetic, enthusiastic, and detail-oriented individual for a QA/Tech Support Engineer. The successful candidate is expected to have experience with white box and black box software testing, as well as experience working in technical support with customers.
Responsibilities:
QA:
• Develop, document and execute test plans and test cases to qualify products' functionality.
• As needed, create tools to aid in the testing of product.
• Improve and expand existing product test plans to cover new product requirements and functionality.
• Anticipate program release problems and take corrective action, escalating as needed, to resolve and achieve commitments.
• Test product installation and upgrade scripts
• Maintain QA environment and servers, ensuring that test environments are available to support
Tech support:
• Provide technical support to customers and resellers by email and phone.
• Work with customers to troubleshoot and resolve complex technical questions.
• Escalate and work with engineers to resolve issues when needed.
• Document workarounds for future use; document known issues in bug database; describe improvements in feature database.
• Professionally represent the company during interactions with customers.
Requirements:
• Bachelor of Science degree in Computer Science, Software Engineering or related field, or equivalent work experience
• Expert level proficiency in software testing in complex, enterprise-grade software.
• Familiarity with testing applications in a C#, ASP/.Net environment
• Familiarity with testing client applications on mobile and desktop devices
• Familiarity with database queries
• Ability to assimilate information from a variety of resources, analyze information and recommend courses of action to be taken.
• Able to work on-site in our facility in Santa Clara, CA
• Good judgment skills
• Good writing skills (for documenting test plans and other processes)
• Good written and verbal communication skills and consultancy skills
• Ability to complete multiple tasks and projects within deadlines.
Desired:
• Experience with one of the following: warehouse management software, ERP or accounting systems
• Nice to have: Ability to speak and read Spanish
Benefits:
As part of our partnership with Insperity, we offer our employees a competitive salary and one of the best available benefits programs for small businesses, including medical, dental and vision coverage, 401K (with company match), disability, holidays and life insurance.
For more information about us, see www.redlineforproduce.com.
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