Pre-Sales Engineer NA2012-33
About eGain Communications Corporation
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp
Job Requisition #: NA -2011-33
Location: Sunnyvale, CA
Summary: The Pre-Sales Engineer works in tandem with the Account Manager to drive new sales opportunities from qualification to close. In particular, the solution consultant focuses on understanding the business and the technical requirements of the prospect, and strives to showcase how the eGain applications can meet these requirements in the best possible light. The Pre-Sales Engineer is expected to have in-depth knowledge of product functional capabilities and technical architecture, and possess a good understanding of the overall customer service landscape with respect to business/technology drivers and competitive landscape.
Responsibilities:
• Conduct discovery sessions to completely understand prospect´s business and technical requirements
• Prepare and deliver a solution presentation and custom product demonstration that highlights eGain´s differentiators and expertise in meeting client´s stated requirements
• Strategize with the Account Manager on the next best activities to move deal further down the sales funnel
• Prepare and conduct proof-of-concept and pilots including coordinating all aspects of setup and training if needed
• Prepare and coordinate the eGain response to RFI/RFP from clients during the pre-sales cycle
• Expertly handle customer questions on functional / technical capabilities during meetings / presentations, and if needed, adapt presentation / demo to customer´s line of questioning
Qualifications:
• Bachelors degree in a technical discipline
• Five or more years experience as Solution Consultant / Sales Engineer working with enterprise software applications (Oracle, SAP, Kana, Rightnow, Knova, ATG, Talisma, Salesforce)
• Software development experience – basic expertise with DHTML, CSS, JSP, JAVA and SQL is essential
• Excellent oral and written communication skills
• Ability to travel to client sites (50% travel)
To apply:
Principals only to respond.
Send your resume and cover letter explaining why you are great candidate for the position to jobs@egain.com. No phone calls please.
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