Sr. Technical Project Manager - NA2012-17
About eGain Communications Corporation
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit http://www.egain.com/products/index.asp
The Senior Project Manager manages activities and people associated with a consulting project from requirements definition through implementation. This includes the operational and administrative activities of the project virtual team including planning, evaluating, implementing, communicating and client training.
Responsibilities:
• Deliver production solutions to business users with agreed SDL (Specification and Description Language) and high quality
• Produce project initiation and project plan documentation
• Set strategy and direction to enhance consulting efficiency
• Assist in sales consulting in estimates and proposals
• Work with Clients, Partners, Products and Support in a) recording issues (CRs) and b) setting issue prioritization
• Manage a diversified team, which includes on-site consultants and off-shore consultants
• Multi-tasking several projects. Manage life-cycle development
Experience / Skills required:
• Bachelor´s Degree in a technical discipline preferred
• Four or more years of experience as a Project Manager or equivalent
• Be willing & able to travel domestically
• Strong Verbal and written communication
• Demonstrates ability to communicate using the written word. Writes clear, concise, well thought out material
• Ability to multi-task
• Ability to prioritize
• Monitors deliverables on a daily basis, identifies critical paths and obstacles
• Accurately determines timelines and identifies needed information
• Customer management
• Proactively communicates changes to project schedules
• Familiar with full project lifecycle process
To apply:
Principals only to respond.
Send your resume and cover letter explaining why you are great candidate for the position to jobs@egain.com. No phone calls please.
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