Symmetricom (NASDAQ: SYMM), a world leader in precise time solutions, sets the world´s standard for time. The company generates, distributes and applies precise time for the communications, aerospace/defense, IT infrastructure and metrology industries. Symmetricom´s customers, from communications service providers and network equipment manufacturers to governments and their suppliers worldwide, are able to build more reliable networks and systems by using the company´s advanced timing technologies, atomic clocks, services and solutions. All products support today´s precise timing standards, including GPS-based timing, IEEE 1588 (PTP), Network Time Protocol (NTP), Synchronous Ethernet and DOCSIS® timing.
We are looking for an experienced IT Help Desk Specialist to support our San Jose, California Facility. The ideal candidate will install, configure and maintain all desktop software systems for all company users.
This position provides technical support regarding system configuration, program usage and desktop problems to users. Troubleshoots and resolves desktop system issues. May provide phone support. Interface is with Information Technology and users throughout the company.
Scope
Has thorough understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems. Provides work leadership to others. Interfaces with senior management to provide and obtain information and to build consensus regarding project direction.
Job Responsibilities:
- Perform issue resolution for incoming help requests from end users via telephone, walk-up, and e-mail
- Perform issue resolution utilizing remote control tools and/or visiting the desk, including installing and upgrading software, installing hardware, configuring systems, and configuring applications
- Field incoming problem tickets from end users to resolve application software issues within databases and other mission-critical systems
- Provide excellent customer service to all customers
- Prioritize, schedule, and administer some instances where enhancements and defect resolution are required
- Prioritize and schedule problems and tasks
- Performs escalation of problems to the appropriately experienced technician
- Records, tracks, and documents the help desk request problem-solving process in accordance with departmental procedures
- Communicate and collaborate application problems and issues to management, development teams, and end users
- Provide support for the testing of new and existing software applications under development
Position Specific Requirements:
- Associates Degree or equivalent, or 5+ years in a Help Desk or IT Support position
- 5 to 7 years experience administering various IT systems, including desktop and laptop systems (Windows 2000, Windows XP, Windows 7; Microsoft Office, McAfee, network setup of workstations), software applications and other network related services (Active Directory)
- Must have experience configuring software and connecting hardware to TCP/IP network, including remote access connectivity
- Must have knowledge of commonly used concepts, practices and procedures from IT field. Position will rely on specific instructions and pre-established guidelines to perform the functions of the job. Job functions will require some exercising of independent judgment
- Must have excellent customer service and communications skills and must be a team player. Must be a team player and be able to handle multiple tasks, issues or tickets and be organized. Excellent verbal, written and interpersonal skills are a must
- Must be a U.S. Citizen or Permanent Resident
Click here to applyhttp://www.applytracking.com/track.aspx/1Oxvr
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