Implementation Specialist
SolveDirect is a leading Software-as-a-Service (SaaS) IT service management company – delivering solutions to global enterprise customers to solve some of the most pressing IT challenges including business-to-business integration, helpdesk and service management intelligence.
Today more companies require cost-effective and easy-to-manage solutions that optimize their complex structures, processes and partner connections. By easily integrating existing systems and managing service processes, SolveDirect's SaaS model reduces service process management expenditures by up to 80 percent.
We are seeking an Implementation Specialist with strong technical skills to join our growing team in US. This is a very hands-on role where the Implementation Specialist will work closely with customer's business and IT teams to design and deliver SolveDirect's service management and B2B integration solutions. This position is based in Sunnyvale, CA and reports to the Delivery Director.
Responsibilities
• Design, demonstrate, plan and implement SolveDirect technology to enable IT Service Management and B2B Solutions for global enterprise customers
• Successfully drive projects based on customer business goals and solution architecture
• Configure/customize data models, workflows, communication protocols in SolveDirect's platform
• Perform project management and documentation
• Understand project goals and scope of work from a business standpoint
• Work and communicate effectively with internal SolveDirect teams like sales, operations, development
• Develop and deliver training programs for customers
• Perform 3rd level customer support
• Some travel required in the U.S. and Europe/Vienna
Experience
• Experience in Web technologies (e.g. XML, SOAP, JavaScript, Web Services, RosettaNet etc.)
• 2-5 years technical consulting experience; ideally for an enterprise software company
• Background IT service management or B2B process integration software a plus
• Experience customizing service management applications – e.g. workflows based on customer need a plus
• Excellent presentation, customer awareness and written/verbal skills
• ITIL Certification preferred
• Prior experience in a start-up environment; entrepreneurial mindset
• Results oriented, customer focused, leads by example
• Positive "can do" attitude
• Bachelor's degree
Ideal Candidate
The ideal candidate should have a mix of customer focus, business acumen and hands-on experience to deliver technology and business solutions.
Headquartered in Vienna, Austria with offices in San Jose, SolveDirect is one of the fastest growing leaders in SaaS IT Service Management and is a portfolio company in the 3TS Cisco Growth Fund. Founded in 2000, more than 220 major companies including IBM, CISCO, BMW, Henkel, T-Systems and Lufthansa are applying SolveDirect's solutions to cost-effectively manage service processes across their global eco-system.
SolveDirect is an equal opportunity employer. We promote a friendly culture based on collaboration, customer success and high personal responsibility.
To apply, please send your resume and cover letter to genice.jacobs@solvedirect.com.
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