Title: Systems Administrator-3
Location: Alpharetta, GA
Start: ASAP
Duration: 6+ Months -> CTH
Interview: Phone to Onsite
Max pay rate: DOE
UNIX / LINUX Remote Systems Administrator
JOB SUMMARY:
The Remote Systems Administrator (RSA) role supports critical patient care systems running UNIX and Red Hat Linux operating systems. The RSA defines, designs, and implements network communications and host solutions. Additionally, the RSA proposes and implements system enhancements (operating system updates / patches) that will improve the performance and reliability of the UNIX/Linux system. The RSA manages load configuration of the host systems and provides trending information for the customers purchase or upgrade decisions.
The RSA reviews system log files and errors, and addresses, if needed, utilization issues, as well as provides system recovery assistance, troubleshooting of system issues and other server / system performance assessments.
ESSENTIAL DUTIES AND RESPONSIBILITIES may include, but are not limited to, the following:
Performing the day-to-day operations and support of the Managed Services Organization System Care UNIX / LINUX customer support environments.
Perform tier-2 escalation support of large-scale computer systems in a multi-server environment, with a focus on system administration of UNIX / LINUX operating systems.
Logging all issues into a central Customer Relationship Management (CRM) system, following published documentation and logging standards.
Providing queue monitoring duty to evaluate and resolve or route incoming assigned service requests to the UNIX / LINUX Remote Server Administration group, providing telephone coverage for warm transfer of inbound critical and high urgency requests.
Hands on technical support work related to the overall health and maintenance of the customer operating system environments in support of 24/7 operations.
Supporting operating system changes required for the upgrade or transition of new and existing applications into the customer datacenters and remotely hosted datacenter.
Performing remote monitoring of server/system health and status using provided tools (e.g., BEM Patrol).
Ability to decompose complex problems to ensure timely and accurate resolution of system anomalies before they impact operations.
Understanding of server clustering and the ability to monitor and adjust server clusters to address operational needs.
Analyzing system performance and utilize resource management tools to allocate resources based on system/application demands.
Performing ´bare metal´ provisioning of new server operating environments.
Performing the installation of new software applications, patches and security changes/updates (as required).
Working with Managed Services and Application support teams to identify and troubleshoot operational and performance related issues.
Participating in rotational pager duty to provide on-call support; including off-hours server administration and problem escalation.
Follow Change Management guidelines for detailing proposed changes, scheduling with customers and other internal support teams, gaining approval, and executing in-scope
Please send in your updated resume(s) with contact information to "gbhaskar@us-buxton.com". You can reach me at (925)467-0719/(925)708-0224
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