Position: SENIOR USER EXPERIENCE RESEARCHER
Length of contract: 3+ months
Location: San Jose, CA
Responsibilities:
* Customer Research & Experience Design
- Develop research plans by collaborating with other disciplines
-The client has complex commerce applications that has been built and needs improvement
- Improve user interface experience
- Drive customer research and insight studies related to discovery and understanding of important unsolved and unmet problems & needs.
- Analyze and synthesize qualitative and quantitative information
- Discover and define important unmet needs and critical insight into customer/partner behavior around problems, workflows and situations
- Present results of research efforts, creating both compelling presentations and experience design/offering recommendations, write research reports, and present the results to the stakeholders
* Collaborate & Influence
- Engage customers, partners and 3rd party influences in research, discovery and design to gain their trust and ability to draw deep insight to influence our offerings and customer experience.
- Work with the team and key stakeholders to understand and promulgate a strong vision for user experience
* Apply Best Practice
- Apply knowledge of usability, human factors, experimental or cognitive psychology, ethnography, anthropology, and the user-centered design process to experience design
Experience:
* Minimum 7+ years experience in customer/user research and interaction design.
* Senior-level research and design experience in very early stage concept testing
* Track record of successful team leadership, especially on cross-functional innovation teams.
* Ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership
* Excellent command of: user experience methods, design principles, problem-framing skills, verbal and written communication skills
* Proven experience delivering products and services to the market
* Strong experience with using customer experience delight metrics to measure progress and guide development of the customer experience.
* Proficiency with user experience research and design tools: Visio and drawing tools, storyboarding tools, remote testing tools, usability lab.
* Proven experience with design documentation and communicating designs to cross-functional audiences.
* Determining project leverage points through root cause analysis.
* Vetting customer needs and criteria through contextual research, rapid concept testing, and end-to-end workflow analysis.
* Narrowing project goals and concepts through customer feedback.
* International work or travel is a plus.
- Excellent verbal and written communication and presentation skills
- Language skills: English, other.
Education:
* Master´s or PhD in design, the social sciences, HCI or related fields, or related experience
Please send resumes to kavitha@comsys.com
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