To apply, or see a full listing of our positions, please visit: www.tableausoftware.com/jobs
Tableau Software is one of the fastest growing technology companies in the world, with 100% annual sales growth. Tableau makes fast analytics and visualization products that help people see and understand data of any size or format. The company is on its way to becoming a large, market-defining company in the business intelligence industry and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VMWare). Customers of all sizes use our products, from Fortune 500 companies, to video game designers, to scientists in the jungles of Central America, to high school principals. Our software is for anyone with data and questions! Additionally, Tableau's web products (http://TableauPublic.com) are used by bloggers, journalists, and major media web sites to share data online as interactive visualizations. Check out our products at: http://www.tableausoftware.com/products/tour.
Tableau's culture is casual yet high energy. We are passionate about our product and loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.
Project Manager-Technical User Support (Contract)
As Project Manager, you will work within our technical support group, interacting with a variety of internal teams. You will be responsible for working on and leading a variety of large and small projects that directly impact customers and support teams. You will collaborate with stakeholders and contributors to ensure that ongoing projects are completed on time and meet the requirements needed by the support teams. These projects range from working with engineering and business systems teams to working with the Tableau Customer Community via the forums. The successful candidate will need to be a leader who can effectively influence cross functional teams to get things done. The System Support Engineer will need to manage and coordinate a variety of projects currently underway including: the development of an ongoing and new release training program for the support teams and two major support systems updates. In addition to the project work, this person will be responsible for the monitoring of community forums and the management and coordination of support and development escalations. Tableau is a dynamic and fast paced organization that is growing quickly so you must be comfortable working in this kind of environment. The ideal candidate will have project/ program management experience as well as commercial software/ hardware technical support experience. This is a contract position that could evolve into a full time role.
Key Tasks and Responsibilities
 Representing support on several business systems projects that are in progress and ensuing projects are moving forward to meet business goals
 Review Tableau Community issues and questions
 Request responses for Community issues that have not received answers
 Review cases and issues to add knowledgebase articles
 Review knowledgebase article requests and assign authors/reviews
 Report on knowledgebase status
 Review and report on customer issues logged with engineering
 Determine relative priority of customers issues to assist engineering with scheduling
 Coordinate responses to customer issues.
 Other related duties as assigned.
Required Knowledge and Experience
 Bachelor´s degree in computer science, information systems or equivalent experience
 Must have experience supporting and troubleshooting commercial software applications
 Must be able to work independently with limited guidance.
 Must be a highly creative, curious technologist and problem solver
 Must have excellent listening and research skills
 Must have strong documentation, verbal and written skills
 Must have the ability to empathize with customers and convey confidence.
 Strong interpersonal communication skills, including customer service, empathic listening, conflict resolution, presentation and small group facilitation skills
 Ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure
 Ability to multi-task and handle frequent interruptions.
 Strong organizational skills
 Project/Program management experience
 Salesforce or other CRM system experience a plus
 Database experience a plus
 Experience with supporting enterprise mission-critical applications a plus
Working Conditions
 Working conditions are normal for an office environment
 Ability to sit for moderate periods of time working on a computer
Tableau Software, Inc. is an equal opportunity employer.
To apply, or see a full listing of our positions, please visit: www.tableausoftware.com/jobs
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