Please direct your responses to: jacklyn.ho@experis.com
Title: Application Support Engineer
Location: San Jose, CA
Contract: 6+months(renewed quarterly)
To work after-hours/weekend on-call as required.
Root cause analysis (Sr level 3)
Collect all the info regarding the specific failure
L1 and L2 will be first line
These are the key features for the position
1. L1/L2 experience (application support)
2. Excellent Communication skills
3. CCNA a MUST, other cisco certification is good to have
4. Programming background(at least basic knowledge Java, scripting)
5. Oracle DB/SQL basic knowledge, ability to create and run simple Select statement
6. Degree in appropriate area, like Computer Science, Communications, Enginering
customer relationships as vital to the organization and demands a high level of professionalism from its support operations personnel. Client is seeking a Technical Services Engineer to join some of the industry´s brightest minds in deploying today´s most advanced networking analytics technologies. Looking for a dynamic individual with great interpersonal skills who is able to work in a fast-paced, customer-focused environment where technical and administrative (case management, customer correspondence, process documentation, etc.) skills are applied.
Responsibilities
To drive customer satisfaction and takes ownership for customer success.
To fully identifies and resolves issues identified within the case.
To apply known solutions to solve problems.
To works on problems of moderate scope and complexity that require more analysis and inquiry.
To expand product knowledge and to learn how the product is supposed to work.
To develop technical skills and knowledge, advancing beyond the fundamentals in at least one area.
To effectively seek assistance from other CSEs for problem resolution when required.
To assist other CSEs with problem resolution when possible.
To submit bug in collaboration with senior engineers, including all required related information.
To build and utilize basic to moderate complexity lab setups to duplicate and resolve problems.
To receive moderate supervision.
To follow established procedures.
To receive general instructions on routine work and detailed instructions on new assignments.
To interfaces with customers, Partners, field personnel, and internal engineering departments.
To shares information and communicates clearly with team members to improve team effectiveness.
To process faulty device replacements requests.
To use methodical troubleshooting techniques.
To research solutions from multiple sources, apply those solutions to successfully resolve customers issues.
To document the work for future reference in clients case management platform.
To work after-hours/weekend on-call as required.
To Demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
To develop technical skills and knowledge, advancing beyond the fundamentals in at least one area specifically in NMS technologies.
To demonstrate technical leadership to train, mentor & guide rest of the team.
To demonstrate leadership in adoption of processes and drive behavior of change.
Requirements
B.E./B.Tech. or M.E./M.Tech in Computer Science
Minimum 2-5 years of industry experience
Effective written and verbal communication and interpersonal skills.
Developing presentation skills.
Ability to function effectively in ambiguous circumstances.
Encourages and accepts feedback.
CCNA or CCNP certification must have
Goo understanding of Network Management System architectures
Excellent verbal & written communication skills
Excellent Customer handling skills
Continuous learning
Orientation towards teamwork
Crisis management skills
Excellent understanding of Networking protocols such as HTTP, HTTPS, TCP/IP, SNMP, Telnet, and SSH technologies
Excellent understanding of SQL Query design and optimization
Excellent understanding of Core Java Troubleshooting
Please send your resume to Jacklyn.ho@experis.com
Thanks,
Jacklyn Ho
Experis
408-369-4104
Jacklyn.ho@experis.com
------------------------------------
********************************************************************
Read the new KIT List blog at www.kitlist.wordpress.com for job tips and to connect to our community!
Please go to www.KITlist.org to join, post jobs, or get answers to common questions. If you have any comments or questions, you can reach us directly at KITtechmoderator@KITlist.org.
By using the KIT List you agree to comply with the Terms of Use on the site, and will not use discriminatory employment practices. The KIT List is a service of Connelly Communications, Inc.
TO UNSUBSCRIBE:
Replying to KIT emails with an "unsubscribe" request does not work.
Instead, just send an email (from the same account you used to subscribe) to KITlist-Tech-unsubscribe@yahoogroups.com. If you are still receiving emails after a few days, please email us at KITtechmoderator@KITlist.org and we will manually remove you. Thanks!
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/KITlist-Tech/
<*> Your email settings:
Individual Email | Traditional
<*> To change settings online go to:
http://groups.yahoo.com/group/KITlist-Tech/join
(Yahoo! ID required)
<*> To change settings via email:
KITlist-Tech-digest@yahoogroups.com
KITlist-Tech-fullfeatured@yahoogroups.com
<*> To unsubscribe from this group, send an email to:
KITlist-Tech-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
No comments:
Post a Comment