Please direct your responses to: http://asp3.humanic.com/pls/llogic/hapss_index.apss
LogLogic is an established, very stable pre-IPO, well financed company with a cash flow positive track record! Current position is offered on a temporary/contract basis, with possible conversion to full-time employment.
LogLogic is seeking a Technical Support Engineer who thrives in a challenging and fast-paced start-up environment to join the US services team. We're seeking out and hiring the best and brightest in the industry to provide 24x7x365 coverage. If you want to be part of a service team that solves technical problems, helps close sales and delights customers in the process, then LogLogic is the place for you.
• Providing technical pre and post sales support to customers, partners, sales, and evaluating customers for LogLogic products and associated technologies via phone conversations, email, and web logs
• Develops and documents enterprise knowledge in the form of case notes, technical articles, and best practices
• Works on complex problems requiring in-depth fault isolation and troubleshooting skills
• Recreates and simulates customer problems in lab environment
• Reviews and contributes to solution knowledge base with specific areas of expertise
• Provides technical training and mentoring for new personnel
• Contributes to serviceability and enhancement requirement to improve overall customer experience with LogLogic solutions
• Interacts with senior management and sales on an as-needed basis to keep all parties informed and to provide additional insights and observations that contribute to LogLogic's overall customer success
• Works with customers on a day-to-day basis to deliver timely problem resolution, responsive and proactive communications, and the highest level of customer satisfaction in every contact
• Trains users on LogLogic product usage and support resources
• Engages with Engineering, QA, Manufacturing and Product Management to report and resolve software, hardware, and operational issues
Ideal Experience and Skill Set
• Minimum 4 - 6 years' experience as a Technical Support Engineer in related field
• Strong technical knowledge of a wide range of computer and information systems, software applications, networking technologies, security and storage technologies
• In depth knowledge of UNIX, Linux, Windows operating systems, VMWare, security technology (firewall and VPN technology), applications (mail and proxy servers) and MySQL (Databases)
• Working knowledge of regulatory compliance policies and best practices such as HIPAA, Gramm Leach Bliley Act, Sarbanes Oxley, PCI, ISO 17799 a plus
• Security certification such as CISSP, CISM, or CISA (or other) a plus
• Prior experience with log data, log management and intelligence preferred
• Demonstrated competency in learning new technologies
• HTML or scripting knowledge a plus
• Project and/or personnel management experience a plus
Additional Success Factors
• Strong work ethic, dependable, and responsible
• Must be a flexible self-starter who can ramp up with new technologies quickly and can adapt to a growing and rapidly evolving team
• Imaginative, motivated, and able to work effectively under pressure
• Strong oral and written communication skills, excellent analytical skills, and creative problem solving skills
Education
• BS/MSCS, or equivalent experience
LogLogic® (www.loglogic.com) is the leader in log and security management solutions. Supported by more than 200 partners and trusted by more than 1,000 customers worldwide, LogLogic solutions provide visibility and control to any IT infrastructure so that organizations can significantly improve security, compliance and network performance. LogLogic´s open log management platform enables customers to collect, search and store massive amounts of IT log data from a myriad list of devices and applications for a comprehensive fingerprint of past and current activity, through one convenient, easy-to-use web-based user console. LogLogic≠s business applications correlate user activities and event data in real-time for a uniquely integrated approach to security event management, database security management, and compliance management, resulting in improved accountability and lower costs for organizations of all sizes.
Check out LogLogic products at www.loglogic.com/logpower and follow LogLogic on Twitter at www.twitter.com/loglogic.
LogLogic is an Equal Opportunity Employer
Local candidates only
No third party resumes are accepted
No phone calls please
Regards,
Cris Piasecki
Corporate Recruiter
LogLogic, Inc.
cris.piasecki@loglogic.com
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