As a confidential startup, we are seeking a dependable and talented Tier 1 - SupportSolutions Engineer to join our Customer Support Team. Our Customer Support Team is the primary interface for our customers, partners and field engineers. As a member of the Support Team, you will use your excellent communication skills to provide superior customer service while delivering answers, guidance and support to all of our customers.
Responsibilities:
• Interface with customers via phone, email and web
• Provide technical support and/or installation assistance to customers deploying our storage solution into a diverse range of customer environments and use-cases
• Reproduce customer's bug scenarios and follow escalation processes
• Maintain close working relationship and open communications with both QA and Development
• Write and maintain technical guidance and documentation to add to the Knowledge Base
Requirements:
• 3+ years experience in enterprise IT customer service
• Ability to quickly learn technology and new products
• Knowledge and experience with Server Administration (Various Operating Systems)
• Knowledge and experience with the fundamentals of networking: Ethernet and TCPIP
• Familiarity with virtualization technologies
• Excellent written and verbal communication skills
• Strong troubleshooting and diagnostic skills
• Positive attitude and "Start-Up" mentality/work ethic
• College Degree or equivalent experience preferred
send resumes to kbretz AT kbretz dot com
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