Technical Support Engineer- Must have CSS/ HTML/ Javascript
PowerReviews- A Social Media Solutions Company
San Francisco, CA
Apply: http://hire.jobvite.com/j/?cj=oC0AVfwR&s=KitList
PowerReviews is the leading provider of social commerce software-as-a-service solutions to global retailers and brands. We are an innovative social media company committed to making software for consumers to rate products purchased on E-commerce websites.
The company´s unique structured data approach to collecting, organizing, and analyzing user-generated content significantly boosts product sales and customer engagement.
Milestones:
• PowerReviews is live on over 4,700 websites - across 13 languages in 21 countries - including Staples, Drugstore.com, Room & Board, ESPN, Neutrogena, Quicksilver, and Jockey.
• Customer Reviews Solution Leader in the Internet Retailer Top 500 survey, AlwaysOn Top 100 SaaS award winner, JMP Hot 100 award winner and one of 90 Facebook preferred vendors.
• Venture capital backing from Four Rivers Group, Woodside Fund, Menlo Ventures and Tenaya Capital.
• Two patents since 2009 from the U.S. Patent and Trademark Office (U.S. Patent No. 7,930,363) relating to the method in which it delivers user-generated product reviews to websites globally.
Technical Support Engineer
As a Technical Support Engineer, you will be responsible for providing Level 2 support and assisting in the upgrade of our application and tools into our clients´ existing web sites. In this role, you will be responsible for assuring the highest quality support through either direct problem-solving efforts or problem triage with account management, integration engineering and core engineering.
We are looking for a motivated individual who is great at conveying technical ideas in simple terms, and who is interested in helping us build relationships with our clients. This role encompasses a mix of duties ranging from technical problem-solving, discussions and demos to technical implementation work involving Javascript, CSS, and XML. Minimal travel may be required.
Responsibilities:
• Resolve questions and problems directly through individual efforts or by triaging problems with account management, integration engineering, and core engineering
• Set up and configure client accounts
• Maintain and update internal tools and integration process documentation
• Support quality assurance management and testing for clients
• Assist clients through the integration process and deployment of software updates and functionality enhancements via phone, WebEx, and if necessary, in person (some travel may be necessary)
• Work with clients to install software, including modifying or updating existing integration documentation, procedures and software
• Lead clients through the deployment of software updates and functionality enhancements
• Solicit feedback from clients and gather suggestions and new requirements for the product development team to enhance the overall product offering
Requirements:
• Bachelor degree preferred
• eCommerce experience a MUST
• Customer support experience a MUST
• HTML, Javascript, XML and CSS knowledge
• Some experience with Java and JSP development
• Moderate to advanced knowledge of Unix environments, and Unix shell scripting
• Oustanding communication skills
• Must be authorized to work in the U.S.
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