As a Professional Services Manager, you will drive the success of our customers by applying Adchemy´s online marketing platform to enable technical solutions post-sales. You will be responsible for the technical implementation of engagements including project management, training, customer support and developing strong working relationship with customers. You are highly motivated, a self-starter and you are dedicated to providing the highest level of customer satisfaction. The ideal candidate possesses not only a variety of technical knowledge and experience but also a keen sense of business. You solve problems creatively, possess good entrepreneurial skills and you are flexible, able to adapt to varying customer situations. You enjoy working with people and technology, and as such you have both the ability to interact with engineering teams as well as excellent relationship-building and communication skills.
Requirements
• BS degree preferred with a strong academic record
• At least 5 years of work experience in a client services environment.
• Demonstrate clear and concise written and verbal communication.
• Individuals should possess good analytical and problem solving abilities and is a strong team player.
• Must have strong experience in Internet technologies such as HTML, CSS, Javascript, web servers and other internet/networking related protocols. Individuals should be competent with PL/SQL, and should have one or more of the following programming/scripting languages (C, C++, Java, Python and Perl)
• Experience with online digital marketing (paid search or display ads) strongly preferred; experience with testing methodologies a plus.
• Demonstrate cross-functional collaboration work experience and ability to execute successfully on projects.
Responsibilities
• Provide professional and prompt communication on technical analysis, project plans, resolution of support tickets and solutions of customer engagements at the highest level of customer satisfaction.
• Manage projects in concert with other cross-functional teams to develop processes that contribute towards work place and team improvements.
• Work closely with Account Management on achieving a high percentage of client retention
• Develop Statement of Work and assist in identifying value added opportunities.
• Actively contribute content to knowledge base and identifying areas in improvement in both the delivery of service and product development
• Continuously seek to improve knowledge in areas relevant to digital marketing technology and the industry's best practices.
• Work closely with Sales & Account Management, Product Management and Engineering to identify customer requirements, product releases, new opportunities and enhancements to the product.
For consideration send resume to sknowles@adchemy.com
www.adchemy.com
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