ActiveVideo is in the business of making TV smarter. We empower it with more interactivity, personalization, and social intelligence. And we can deliver it to virtually any entertainment device out there! We call this empowerment . . . CloudTV (TM): our proprietary networked-based technology that unifies all forms of media content -- web, television, social, VOD, etc, all onto one screen. So now you can intelligently watch your favorite TV or Web entertainment -- anywhere, anytime, in any place the best of all worlds. CloudTV.
JOB RESPONSIBILITIES
• Tier 1 support for resolution of customer issues for customer –deployed managed service.
• Meet customer-defined SLAs for response time/resolution time.
• Interact directly with customer's technical staff to troubleshoot and resolve issues.
• Monitor customer-deployed systems for trends and issues
• Respond to monitoring alerts for issues found in customer deployments
• Shift required for 24x7 support 365 days/year
• Create Change Requests to track production changes in customer deployments
• Create required customer reports and AVN management reports to track customer issues
• Escalate issues as necessary to Tier 2 support engineers.
• Capture detailed information in trouble tickets to ensure expedited troubleshooting.
QUALIFICATIONS FOR POSITION
Must be able to demonstrate detailed technical knowledge in all of the following areas:
• 2+ Years Experience in Production Data Center NOC
• Basic understanding of Windows and Linux servers/OS.
• Basic understanding of internet standards such as -DNS, FTP, SSH, HTML, XM, SNMP and other protocols.
• Basic understanding of Network concepts.
• Basic knowledge of relational databases.
• Experience with trouble ticketing systems.
• Cable head-end and RF knowledge a plus.
• Experience with Nagios/Cacti a plus.
• A passion for managing high-availability systems
COMMUNICATION AND LEADERSHIP REQUIREMENTS
Must be able to demonstrate competency in the following areas:
• Good verbal and written communication skills
• Communication of ideas and solutions in a clear and organized manner.
• Strong attention to detail
• Strong organizational skills
ActiveVideo Networks offers competitive salaries, stock options, medical, dental, vision, life, 401K, and PTO starting at 15 days for the first year of service.
If you are interested and enjoy working hard and having fun, in a team oriented environment, please send your resume to jobs@activevideo.com for immediate consideration. Please indicate job title in the subject line.
Note, there is no relocation offered for this position, local candidates preferred.
EEO Employer
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