Description: Develop high-quality technical documentation that enables external and internal customers to easily understand how to use Accellion's service offerings. Drive, develop and maintain documentation infrastructure and tools and develop Wiki templates and documentation plans. Develop initial product documentation and enhance existing documentation for Accellion's portfolio of products and migrate to Wiki. Superb writing and interpersonal communication skills are key.
Responsibilities:
• Develop technical content for Accellion products including install guides, administration guides, overview guides, training guides, performance tuning guides, online help, reference material, release notes, etc.
• Drive and maintain documentation infrastructure and tools; develop Wiki templates and documentation plans.
• Develop a product task analysis to generate a comprehensive plan for future documentation deliverables.
• Gather information directly from software developers and the support team to write complete and user friendly manuals.
• Maintain and enhance product documentation for ongoing product releases.
• Analyze existing documentation to identify missing and inconsistent content.
• Install and use the product to better understand the technical issues that need to be documented.
•Develop user training programs and course materials.
Qualifications:
• Experience planning, designing and writing technical documentation including software requirements, functional specifications, user guides, administrator guides, API references, training programs, technical white papers, or online help systems.
• Proficient in the use of Wiki tools to migrate and develop product documentation.
• Experience architecting scalable Wiki namespaces and page linking layouts
• Experience managing documentation schedules, reviews, and approval processes.
•Able to understand the software development life cycle (SDLC).
• Information architecture knowledge to migrate documentation and develop new documentation.
• A good understanding of programming concepts.
• Familiar with documenting functional requirements with use cases.
• Familiar with documenting software interaction workflow
• Expert skills with MS Word, Excel, PowerPoint and Visio.
• Excellent composition and grammar skills.
• Educational or practical experience in Java, Perl, Shell Scripting a plus
• Able to provide writing samples.
Education/Experience:
• 8+ years experience developing technical documentation for software
• BS/BA degree required in English, Communication, Computer Science, Engineering, Technical Writing, or other related degree
Apply Now! Send an email with resume to hr@accellion.com
Accellion, Inc. is an Equal Employment Opportunity Employer M/F/D/V.
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