Scope of Position
The Vocera Implementation Engineer is responsible for the technical planning, architecture, implementation and installation of on-premise Vocera communications solutions. The Implementation Engineer will architect a technical solution that will work successfully in the customer's environment. This position requires extensive travel within North America.
Responsibilities
•Plans, architects, implements and installs Vocera communications solutions. The implementation process includes assessing the customer's wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, performing end-to-end system testing, integrating with external systems (such as PBXs and messaging middleware), and training the customers system's administrator and help desk
•Troubleshoots customer environments, including researching wireless configuration and compatibility issues, and optimizes the performance of the Vocera system
•Teaches technical training courses for customers and implementation partners
•Develops and documents best practices and deployment guidelines. Contributes to the Technical Support knowledge base. Develops technical training materials
•Collaborates with clinical leads to assist in the collection of workflow requirements and architects a database to meet clinical and technical requirements
•Transfers knowledge to Vocera customers technical staff to enable them to successfully maintain Vocera solutions
•Coordinates activities with the Vocera sales and services teams
•Effectively communicates project status to team members and stakeholders in a timely, consistent, and clear manner
SKILLS
•B.S. in Computer Science or related field
•Wired/Wireless Network Certification preferred (CWNA, CCNA, CCNA Wireless, etc.)
•5+ years of relevant experience in a customer-facing technical services or support role, including a minimum of two years experience deploying wireless LANs
•Experience designing, deploying, tuning and troubleshooting wireless LANs, ideally supporting both voice and data
•Experience using wireless tools such as AirMagnet, AiroPeek and Cognio
•In depth experience installing, administering and troubleshooting Microsoft server-based environments, including experience with clusters and distributed systems
•Prefer experience implementing or supporting PBX installations
•Experience collecting, documenting and negotiating customer requirements
•Experience with structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
APPLY ONLINE: www.vocera.com
Belief in Diversity Vocera Communications is an Affirmative Action employer and is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation or national origin.
**Resumes from recruiters or agencies will not be accepted.**
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