Please direct your responses to: kbretz@kbretz.com
At MobileIron, we are figuring out how smartphones (iPhone, BlackBerry, Windows Mobile, Android, and Symbian) can replace laptops as the primary personal computing platform for the enterprise. We are funded by Sequoia Capital, Norwest Venture Partners, and Storm Ventures. This is an opportunity to join a high-performing team working on cool technology with a great business model.
NOTE; PRINCIPALS ONLY
Hands on Technical Support Manager - US
Location: Silicon Valley (Mountain View, CA)
Beside managing two others in the support team this person will provide day to day technical support for customers, prospects and partners worldwide. The individual should have a very strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support. Ability to reproduce customer environments in order to root cause issues will be key.
The individual should be versatile enough to handle multiple responsibilities in addition to the support (i.e. training, pre-sales demos, field engineer/deployments).
Requirements:
Strong networking background i.e.:
DNS configuration
IP routing concepts
Firewall and DMZ configuration and/or troubleshooting
VPN and other related security concepts
Packet capture and analysis
Understanding of typical enterprise IT software (Microsoft Exchange, LDAP, ActiveSync, etc)
Ability to configure, manage and troubleshoot in complex IT environments (Virtual instances, clustered environments, WANs, etc)
Strong Linux or UNIX background from perspective of deployments, software install and network management
Expert troubleshooting and reasoning skills
Strong SQL experience and understanding of relational databases
Understanding Mobile concepts such as GSM, CDMA, 3G, etc a plus
Experience with smartphone concepts a plus
Experience in client server architectures
Ability to manage multiple issues while maintaining short response and resolution times
Ability to communicate effectively with customers and properly manage expectations
BS in Computer Science or related technical field preferred
Management experience preferred
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